FAQ - Common questions

TO BETTER SERVE YOU, WE HAVE ANSWERED SOME COMMON QUESTIONS FROM OUR CUSTOMERS

  1. How do we protect our customers?

    We prioritize your privacy and security. We protect your information during its journey from your computer, smartphone, or tablet to our server by using advanced data encryption technology (TLS). This ensures we comply with the highest online security standards.

    Rest assured, your financial data remains confidential and secure, and no one can access it.

  2. How can I track my order?

    To track your order, simply go to the homepage of our website and click on the "Tracking" section. There, you will find all the necessary information to monitor the status of your shipment.

  3. How does our gateway security work?

    Stripe Payments handles all financial transactions securely from the moment you make your purchase until your product arrives at your doorstep. Furthermore, we offer a 100% refund guarantee in the event that your product arrives defective, broken, or if it does not arrive at all. We ensure that your money is always protected.

  4. What is the delivery time?

    Our customers typically receive their orders within 8 to 15 business days. The product will be shipped directly from the manufacturer to your home.

    The maximum guarantee for delivery is 60 working days. If your order does not arrive within this period, we will issue a full refund directly to your bank account without any bureaucracy.

  5. Where does the product come from?

    Our suppliers are mainly located in the United States, Asia, and Europe. We carefully select our partners to ensure high-quality products for our customers.

  6. Can I pay in installments?

    Unfortunately, we only accept payments via credit card, and installment payments are available for credit card transactions only.

  7. Is there a guarantee for use?

    Yes, we offer an exchange or refund guarantee if you use the product for up to 7 days and find any factory defects. We stand behind the quality of our products and will make sure you're satisfied.

  8. What if my delivery is delayed?

    Don't worry! Your shipment is closely monitored every day. If the product does not arrive for any unexpected reason within 60 working days after shipment, we will refund you 100% of the payment, in line with our shipping and delivery terms.

  9. Can I be taxed at European Customs?

    We have not encountered any issues with European Customs in the past. However, if you do happen to be taxed, please contact us immediately. We will provide guidance on how to proceed with the necessary steps.